British American Tobacco - Contact us

Quick Navigation

Jump to content
Contact us

Contact us

Need to talk?We are listening

What works best for you?

Leave us a message

Please use the form below to leave us a message and where appropriate we will respond to you.

Call us or find us

+44 (0) 20 7845 1000

Globe House
4 Temple Place

See our country directory

Connect to us

Join the conversation with us on social media as we build A Better Tomorrow™ for all our stakeholders.

Speak up

Raise concerns via our independently managed external Speak Up whistleblowing channels via telephone or online

Speak Up 

If you're a journalist please contact our media relationships team.

If you're an investor please contact us via our investor relations team.

Leave us a message

Please use this form to leave us a message. Before you begin, take a moment to view our Conditions of Use and our Privacy Notice which tells you how we use your personal data captured on this site.

Please note that the purpose of our website is to share information about our company and our issues. It is not our intention to market, advertise or promote our brands on our site, nor is it our intention to use the site as a forum for establishing contact with potential business partners or suppliers. As such, we regret that we are unable to respond to e-mail enquiries about these topics.

General enquiries
I have read the privacy notice and agree to how this information will be processed.
Privacy Notice 


If you have bought one of our products and have an enquiry or would like to make a comment, please contact us via the consumer contact details provided on the pack.


The BAT Supplier Portal  provides our suppliers an enhanced experience through self-service and automation. The portal provides real-time updates on the status of invoices and access to our knowledge library of useful articles.

Acquisition of Reynolds American Inc. – Investor FAQs

Former investors in Reynolds American Inc. can find details of how the acquisition affects their shareholdings in a FAQ document in the Acquisition of Reynolds American Inc. page.

Fraud and scam alert

BAT Group companies occasionally receive calls and emails from members of the public enquiring or seeking to confirm a job offer, prize award, offer of grant or other business-related offer.

Find out more >

Recruitment fraud

Recruitment fraud usually takes the form of a job offer from an organisation pretending to recruit on behalf of a BAT Group company, or from someone claiming to work for or be affiliated to a BAT Group company. The organisation/person offers employment at BAT and then requests money for things like recruitment checks, work permits, insurance policies, travel costs, taxes, etc. BAT Group companies and organisations that recruit on BAT’s behalf will never ask for payment at any point in the recruitment process. All communications will originate from a verifiable BAT email address and not from an internet email address.

Prize award and grant frauds

With this type of fraud, text messages or e-mails purporting to be sent on behalf of a BAT Group company may inform the recipient that they have won a BAT lottery or draw, or that they are eligible for a BAT grant. The emails or texts will usually ask the recipient to send money in order to receive the winnings or grant. Please note that BAT Group companies do not organise lottery or draw promotions for the public and nor do BAT Group companies award grants via unsolicited email or text messages.

Other business-related fraud

Other scam emails and calls are performed by people who introduce themselves as employees or representatives of BAT Group companies and say they are interested in buying, selling or renting property, products or services. Or, they may seek help in transferring large amounts of foreign currency for a variety of reasons such as helping BAT avoid aggressive corporate takeover bids from its competitors. BAT Group companies do not send unsolicited emails or make calls to individuals of this nature. They would never seek personal information such as credit card numbers, account or invoice numbers, addresses and passwords.

What to do

Do not respond to unsolicited emails, calls or texts of the type described above. Do not disclose your personal or financial details, make any payment to anyone you do not know/trust or make any payment on a website you do not know/trust. If you think you have been misled into doing this, consider reporting the incident to your local law enforcement.

BAT Group companies cannot accept any responsibility for money lost in such circumstances.

You might also be interested in

Pride march

Allyship and creating an inclusive culture

To mark UK National Inclusion Week we caught up with Eka Gvimradze, a founder board member and proud ally of B United – the LGBT+ employee network at BAT.

Read more >