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Life at BAT

A stretching and supportive culture

At BAT, our world is changing as many of our consumers seek new products that provide the pleasure of smoking and consuming nicotine, but with reduced risks.

And we aim to be at the forefront of this change as we strive towards our long-held ambition to provide our consumers with reduced-risk*† products.

As we continue on the journey of transforming our business, we want to attract the best people and offer a place to work that inspires our 55,000 employees worldwide.

As such, protecting our people’s wellbeing and listening to their views are fundamental. We want a stretching and supportive culture founded on personal commitment and responsibility that attracts, engages and retains the most talented and diverse people.

Our Director, Talent, Culture and Inclusion, Hae In Kim, says in her biography on our Management Board page: “We have an outstanding culture typified by a relentless pursuit of excellence – we are never content and always want to do better than today. We are also becoming more curious, humble and open to learning from others – as individuals and as an organisation – to gain the skillsets required to win in a rapidly changing industry.”

What kind of person is a BAT person?

With a highly successful past and an exciting future ahead of us, find out why we’re proud of our people and what makes us a truly global company.

Proud to be a Top Employer

Global Top Employer 2021We are proud of the external recognition we receive each year for our standing as a leading employer in countries worldwide.

In January 2021, we were recognised as a Global Top Employer for the fourth consecutive year by the Top Employers Institute after being named as a Top Employer in 34 markets and in five regions – Europe, Latin America, Asia Pacific, Africa and Middle East.

This global accolade reflects our commitment to nurturing and furthering the careers of our 55,000 people worldwide.

Listening to our people

Working at BAT means being listened to and feeling valued. Our biennial ‘Your Voice’ global employer survey is a big part of that. Results from our most recent survey, carried out in 2019, enabled us to calculate our employee engagement index, a measure that reflects employees’ level of commitment, energy and connection towards the organisation. Our latest survey showed an employee engagement index score of 82% – against an FMCG comparator group of 75%. 79% of employees strongly agreed they felt able to report concerns about actual or suspected wrongdoing at work without fear of reprisal – 8% higher than the FMCG comparator norm.

We use feedback from our Your Voice surveys to address areas of improvement, alongside our other initiatives to provide a workplace that will enable people to develop and contribute to the Group’s future success.

Take a more in-depth look at the results of our most recent Your Voice survey in our 2020 ESG Report (3.8 mb)

* Based on the weight of evidence and assuming a complete switch from cigarette smoking. These products are not risk free and are addictive.
† Our products as sold in the US, including Vuse, Velo, Grizzly, Kodiak, and Camel Snus, are subject to FDA regulation and no reduced-risk claims will be made as to these products without agency clearance.

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