Health & safety

Serious injuries and fatalities

Number of serious injuries and fatalities.

  2012 2013 2014 2015 2016
Employees: serious injuries 33 36 37 31 33
Employees: fatalities 5 1 3 0 2
Contractors: serious injuries 10 13 13 9 16
Contractors: fatalities 7 5 5 7 4
Members of the public: fatalities involving BAT vehicles* - - - 6 2
Total 55 55 58 53 57

* We began reporting on this measure in 2015.

Lost Workday Case incident Rate (LWCIR)

LWCIR = Number of lost workday cases through injury x 200,000 divided by total hours worked.

2012 2013 2014 2015 2016
0.23 0.29 0.24 0.26 0.24

Lost workday cases

Work-related accidents (including assaults) resulting in injury to employees and to contractors under our direct supervision, causing absence of one shift or more

2012 2013 2014 2015* 2016
164 197 157 160 151

* The 2015 figure has been updated to reflect reportable injuries from the acquisition of a new site in Croatia. Previously the reported figure was 159.

We are committed to a safe working environment for all our employees and contractors worldwide and have a Group-wide goal of zero accidents.

We focus on risk management and assessments, employee training and awareness, and specific initiatives for high-risk areas of our business. For example, to further integrate health and safety into manufacturing practices and procedures, we’re implementing an internationally recognised management system.

In 2016, total reported accidents remained steady. However, we were please to achieve an 8% improvement in our Lost Workday Case Incident Rate – from 0.26 in 2015 to 0.24 in 2016.

Nearly 70% of total accidents are in Trade Marketing & Distribution (TM&D), where we have over 26,000 drivers out on the road every day who are particularly vulnerable to road traffic accidents (RTAs) and robberies.

Our fleet and driver safety programme focuses on addressing these risks through: enhanced global vehicle specifications and safety controls; driver training to improve skills and hazard perception; toolkits and practical guidance for management; security protocols and escorts in high-risk locations; efficient route-to-market planning; and tracking progress through quarterly business reviews. As a result, in 2016, we achieved a 14% reduction in accidents in the TM&D area of the business.

Sadly, however, four contractors lost their lives – three in armed robberies and one in a fall from height, and two employees died – one in an RTA and one in a train accident. In addition, two members of the public lost their lives in accidents involving our vehicles.

While this is a reduction in fatalities compared to 2015, any loss of life is completely unacceptable and is a matter of enormous concern to us. We deeply regret this loss of life and the suffering caused to family, friends and colleagues.

We want to reduce the chances of similar events happening again. So we carry out detailed reviews of all reported accidents and fatalities to learn lessons and identify where we can improve our approach to ensure the health and safety of all our employees and contractors.

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The data on this page has been independently assured by Ernst & Young LLP. Please see the full assurance statement for details of the scope of work and conclusions.