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Our Standards of Business Conduct compliance

Monitoring our adherence

Our Standards of Business Conduct apply to all our Group companies and employees.

Employees are required to report any instances of non-compliance and managers are required to take appropriate disciplinary action in cases of non-compliance. Retaliation against employees for reporting information or raising questions in good faith about possible violations is itself a breach of the Standards.

Any allegations are investigated internally and strong action is taken where necessary.

All business units worldwide complete an annual self-assessment against our key audit controls, in which they confirm they have adequate procedures in place to support SoBC compliance.

In addition, all staff working across the Group are required to complete an annual sign-off, confirming their commitment and adherence to the SoBC, and re-declare any personal conflicts of interest.

Continuous information on compliance with the Standards through the year is gathered at a global level and reported to the Regional Audit and CSR committees, and quarterly to the Board Audit Committee.

2016 compliance

In the year to 31 December 2016, 174 instances of suspected improper conduct contrary to the Standards were reported to the Audit Committee (2015: 94).

Of the instances reported, 77 were established as breaches and appropriate action taken (2015: 29). In 65 cases, an investigation found no wrongdoing (2015: 43). In 32 cases, the investigation continued at the year-end (2015: 22).

Our whistleblowing procedures enable anyone working for or with the Group to raise concerns or grievances. Of the total number of business conduct incidents reported in 2016, 115 were brought to management’s attention through whistleblowing reports from employees, ex-employees, third parties or unknown individuals reporting anonymously (2015: 73).

Taking action

The appropriate action will vary from case to case but will include, depending on the circumstances, dismissal or disciplinary action. Where criminal activity is believed to be involved, the matter will generally be reported to the relevant authorities. Where any weakness in internal controls is identified, appropriate measures are taken to strengthen them.

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